Order Help & Tracking

Need help with an order from SebsMegaStore? Use this page to understand what to do next.

Before contacting support

• Check your order confirmation email.
• Check whether a tracking email has already been sent.
• Allow up to 48 hours after dispatch for tracking updates to appear.

Contact support

Email megastoreai@protonmail.com and include:

• Order number
• Email used at checkout
• Product name
• Delivery address postcode
• A short explanation of the issue

Damaged, faulty or incorrect item

Send clear photos of the product and packaging so we can review the issue quickly.

Important

Do not send payment card details by email. We only need order and delivery information to help you.